Privacy Policy

This website Privacy Policy addresses general website and online-data practices. It is not intended to replace any Notice of Privacy Practices or other privacy notice that may apply to protected health information handled in connection with clinical care.

1. Information We Collect

We may collect information when you:

• Complete a consultation, intake, contact, payment, referral, provider, or other online form
• Communicate with SacredHLI by email, telephone, or other electronic means
• Use or interact with our website
• Request information about psychiatric services, referrals, partnerships, or charitable support
• Apply to participate in a SacredHLI provider or employment-related process

Information may include, depending on the interaction:

• Name and contact information
• Email address and telephone number
• State or geographic location
• Information voluntarily submitted through forms
• Scheduling and service-request information
• Payment-related transaction information processed through authorized payment providers
• Provider credentialing, screening, or professional information where applicable
• Technical information such as browser type, device information, IP address, and website activity

2. How We Use Your Information

We may use information collected through the website to:

• Respond to questions and requests
• Review consultation or intake submissions
• Coordinate appropriate next steps for psychiatric services
• Facilitate scheduling, payment, and administrative workflows
• Process provider screening, credentialing, and onboarding activities
• Communicate regarding referrals, partnerships, or nonprofit activities
• Maintain and improve the website and user experience
• Protect the security and integrity of our systems
• Meet applicable legal, regulatory, administrative, and compliance obligations

3. Sensitive and Health-Related Information

Some SacredHLI forms may request information relevant to determining an appropriate care pathway. Please provide only information requested through the designated secure process.

General website contact forms and ordinary email should not be used for emergencies or to transmit highly sensitive clinical information unless specifically directed by SacredHLI through an appropriate secure channel.

4. How We Share Information

SacredHLI may share information with service providers or systems that support legitimate organizational functions, such as:

• Website hosting and security
• Secure forms and intake workflows
• Scheduling and communications
• Payment processing
• Clinical and administrative technology
• Professional, legal, compliance, or accounting services

Information may also be disclosed where required by law, regulation, court order, governmental request, or when reasonably necessary to protect the rights, safety, security, or lawful interests of SacredHLI or others.

5. Payment Information

Online payments may be processed through third-party payment platforms. SacredHLI does not need to directly store complete payment-card credentials when those transactions are handled by the authorized payment processor. Payment providers maintain their own privacy and security practices.

6. Data Security

SacredHLI uses reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

No internet transmission, website, email system, or electronic storage method can be guaranteed to be completely secure. Users should exercise appropriate care when transmitting information electronically.

7. Cookies and Website Technologies

SacredHLI may use cookies and similar technologies to support website functionality, security, performance, and user experience.

These technologies may help us:

• Maintain website functionality
• Remember user preferences where applicable
• Understand general website usage and performance
• Protect the website from misuse or malicious activity

You may control cookies through your browser settings and, where available, through website consent controls. Disabling certain cookies may affect website functionality.

8. Third-Party Services and Links

Our website may link to or interact with third-party services, including scheduling, payment, clinical, communication, social-media, or informational resources. Those services operate under their own terms and privacy practices. SacredHLI is not responsible for the privacy practices of unaffiliated third-party websites.

9. Your Privacy Choices and Rights

Depending on applicable law and the nature of the information involved, you may have rights or choices concerning personal information SacredHLI maintains about you.

These may include the ability to:

• Ask what personal information we maintain about you
• Request correction of inaccurate information
• Request deletion where legally permitted
• Opt out of certain nonessential communications
• Ask questions about how your information is handled

Certain information may need to be retained when required for healthcare, legal, contractual, compliance, accounting, security, or legitimate operational purposes.

10. Children

SacredHLI’s current telepsychiatry services are intended for adults. Our website is not designed to knowingly solicit personal information from children through the adult psychiatric-care pathway.

11. Data Retention

SacredHLI may retain information for as long as reasonably necessary for the purpose for which it was collected and as required or permitted by applicable legal, regulatory, clinical, contractual, accounting, or administrative obligations.

12. Changes to This Privacy Policy

SacredHLI may update this Privacy Policy from time to time as our services, technology, legal requirements, or privacy practices evolve. The current version will be posted on this page.

13. Contact Us

If you have questions about this Privacy Policy or SacredHLI’s handling of website information, please contact our team using one of the options below.

Selecting an option will open the appropriate email or calling application on your device.

Do not use this website, email, or general contact forms for emergencies. If you or someone else is in immediate danger, call 911. For suicide, mental health, or emotional crisis support in the United States, call or text 988.